Your satisfaction is important to us. Let us know how we are doing. After all, your suggestions help us to serve you better.
If you’re not completely happy with your purchase for any reason, we will gladly exchange your item or offer you a full refund (minus shipping cost) within 14 days of the original delivery. Only unused items in it’s original packaging are returnable. Returns must be approved by customer service with a Return Material Authorization (RMA). Contact customer service or call 781-477-1984.
Items that were shipped with a free shipping promotional will be refunded at the value of the products minus 10% or $10 (whichever is greater) restocking fee.
If the return is a result of an error on our part, we will pay for all standard shipping costs and charge no restocking fees.
Exchanges are treated as returns with the same rules and you may purchase the replacement item at any time. No need to wait until we receive your return item back, just order the item you want at any time.
Please report damaged or short shipped items within 7 days of receipt. We will replace them at no cost to you. Contact customer service or call 781-477-1984.
Simply put your items in the shopping cart and press the Estimate Shipping button. Shipping cost is calculated based on actual weight and destination zip code. All orders over $50 qualify for FREE Ground Shipping . (48 contiguous United States only.)
Order Processing and Delivery Times
Our standard turnaround time is 2-3 days for processing orders but often we ship your merchandise the very same day.
We use UPS Ground as our standard delivery service. Please see below the in transit map for merchandise shipped by us directly. Some items will ship from a different location and will have different transit time.
We often use UPS Ground as our standard delivery service. Please see below the in transit map for general information.
UPS Ground business days in transit for parcels originating from: LYNN, MA 01905